HoopFrog Inc. · Last updated: June 2026

Child Safety Policy

Version 4.1 | Effective Date: April 11, 2026

The safety and protection of children is a non-negotiable priority and deep moral responsibility at HoopFrog® Inc.. This policy outlines our commitment, our systems, and our procedures for preventing minors from accessing our platform and for responding to any situation involving child safety. This document is maintained by HoopFrog Inc. and applies to all users, employees, contractors, and partners associated with the HoopFrog platform. HoopFrog™ is a brand of HoopFrog® Inc.

Our Commitment

HoopFrog is a strictly adults-only platform. Our Service is designed exclusively for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from anyone under the age of 18. We do not permit minors to create accounts, access the platform, or interact with any features of the Service under any circumstances.

We are committed to working proactively with law enforcement, child protection organizations, and industry partners to prevent the exploitation of minors online. We maintain a zero-tolerance policy against any form of child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), and any conduct that exploits, endangers, or harms minors. Violations of this policy lead to immediate action, including account suspension, content removal, and law enforcement involvement.

Prohibited Content and Activities

The following content and activities are strictly prohibited on HoopFrog and will result in immediate enforcement action:

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• Sexual Content Involving Minors: Any explicit or implicit depiction, discussion, or material involving minors is strictly prohibited, including images, videos, generated or AI-created imagery, or any form of communication.
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• Exploitation, Abuse, or Trafficking: Any attempt to exploit, abuse, or traffic minors, including grooming or coercive behaviour, is prohibited and will be reported to authorities.
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• Solicitation or Grooming: Any attempt to solicit minors, engage in inappropriate communication with minors, or use the platform to contact or reach minors on any other service is a direct violation of our policy.
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• False Age Representation: Misrepresentation of age, including adults posing as minors or minors posing as adults, is not permitted and will result in immediate account termination.
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Age Verification: Multi-Layered Protection

We employ multiple layers of age verification to prevent minors from accessing the platform:

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• Date of Birth Confirmation: Every user must provide their date of birth during registration. Our system automatically calculates the user's age and blocks registration for anyone under 18. This check cannot be bypassed.
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• Third-Party Identity Verification: HoopFrog partners with a certified third-party age and identity verification provider to conduct independent age checks. Depending on the verification method, this may include document verification, database checks, or other industry-standard approaches.
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• Ongoing Monitoring: Our automated message scanning system monitors conversations for underage indicators, including age disclosures, school references, parental secrecy language, and grooming patterns. Suspected underage accounts are flagged for immediate review by our safety team.
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• Dashboard Access Gate: Users who have not completed age verification are prevented from accessing core platform features until verification is complete.
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Prevention Measures

Beyond age verification, we employ a comprehensive set of tools and processes to protect children:

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• Automated Content Scanning: Our systems automatically scan user-uploaded content for potential CSAM using industry-standard hash-matching detection technology.
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• Message Photo Scanning: All photos shared in private messages are scanned using PhotoDNA hash matching against known CSAM databases before delivery. Any matches result in immediate account suspension, evidence preservation, and mandatory reporting to law enforcement authorities including NCMEC (US), NCA (UK), and the Canadian Centre for Child Protection.
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• AI-Powered Content Moderation: We use industry-leading automated detection tools (including AWS Rekognition) to identify inappropriate, exploitative, or potentially harmful visual content. Flagged content is reviewed by trained human moderators.
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• Message Scanning: Our automated message scanning system monitors for patterns associated with grooming behaviour, exploitation, and other predatory conduct.
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• Human Moderation: Our safety team includes trained moderators who review flagged content, investigate reports, and take appropriate action.
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• Profile Verification: Our multi-step onboarding process includes identity verification checks designed to confirm that users are who they claim to be.
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• Selfie Liveness Verification: Users are required to complete a live selfie verification to confirm their identity matches their profile photos.
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What Happens If a Minor Is Found on the Platform

If we determine, or have reasonable grounds to believe, that a user is under the age of 18, we take the following actions immediately:

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• Immediate Account Termination: The account is suspended and then permanently terminated. The user is blocked from creating new accounts.
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• Content Preservation: All content and communications associated with the account are preserved for law enforcement purposes.
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• Authority Notification: We report the incident to the appropriate authorities, including the Canadian Centre for Child Protection and, where applicable, the National Center for Missing & Exploited Children (NCMEC).
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• Contact Notification: Where appropriate and legally permitted, we may notify the minor's parent or guardian.
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• Data Handling: Personal data of confirmed minors is handled in accordance with PIPEDA, COPPA, and other relevant regulations. Data not required for legal purposes is securely deleted.
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Reporting Underage Users or CSAM

Every HoopFrog user has a role to play in keeping our platform safe. If you believe or suspect that a user is under 18 years of age, or if you encounter any content that may constitute CSAM, please report it immediately:

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• In-App: Use the Report button on the user's profile or within a conversation. Select "Underage User" or "Inappropriate Content" as the reason.
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• Email: Contact our safety team directly at safety@hoopfrog.com.
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• NCMEC CyberTipline: Report directly at missingkids.org/gethelpnow/cybertipline.
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• Cybertip.ca: Canadian residents can report at cybertip.ca.
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All reports are treated with the highest priority and investigated within 24 hours. You may report anonymously.

Parental Resources

If you are a parent or guardian and believe your child has created an account on HoopFrog:

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• Contact us immediately at safety@hoopfrog.com. Provide your child's username or email address, and we will take swift action to terminate the account.
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• We will delete all personal information associated with the account, except where preservation is required by law.
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• Resources like the Canadian Centre for Child Protection offer excellent educational materials for families.
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No parent will ever be penalized or judged for reaching out to us about their child's safety.

Cooperation with Law Enforcement

HoopFrog Inc. cooperates fully with law enforcement agencies investigating the safety and welfare of children:

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• RCMP and Canadian Police: We respond to lawful requests from the RCMP and municipal/provincial police services.
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• International Law Enforcement: We cooperate through appropriate legal channels, including MLATs.
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• NCMEC CyberTipline: We report confirmed and suspected CSAM as required by law, including under the US REPORT Act.
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• Cybertip.ca: We report to Canada's tip line for online sexual exploitation of children.
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• EU Authorities: We cooperate with EU Digital Services Coordinators as required under the DSA.
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• Emergency Disclosure: In cases involving imminent threat to a child, we may proactively disclose information to law enforcement as permitted under PIPEDA Section 7(3)(d.1).
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CSAM Policy: Zero Tolerance

HoopFrog maintains an absolute zero-tolerance policy for child sexual abuse material (CSAM):

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• Detection: We use industry-standard hash-matching technologies to detect known CSAM against databases maintained by NCMEC and other organizations.
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• Automatic Action: Matched content is quarantined, the account is suspended, and a report is filed.
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• Mandatory Reporting: All confirmed or suspected CSAM is reported to NCMEC and the Canadian Centre for Child Protection, as required by the REPORT Act and Canadian Criminal Code s.163.1.
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• Permanent Ban: Users found to have uploaded, shared, or solicited CSAM are permanently banned with no possibility of reinstatement.
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• Law Enforcement Referral: All CSAM incidents are referred to law enforcement for criminal investigation.
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• Record Preservation: In accordance with the REPORT Act, we preserve all evidence and records related to CSAM reports for the legally mandated retention period.
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Education and Training

Protecting children is a responsibility that extends to every member of our team:

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• All employees and contractors with access to user data or content moderation receive training in child safety, CSAM identification, and legal reporting obligations.
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• Our moderation team follows documented procedures for handling reports involving potential minors, including escalation protocols and mental health support.
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• We regularly review and update our child safety policies and technologies.
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• We participate in industry initiatives focused on child safety in online platforms.
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App Store Compliance

HoopFrog is distributed through mobile app stores and complies with their child safety requirements:

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• Google Play Families Policy: HoopFrog is rated as an adults-only application. We do not target children. Our age-gating and verification systems ensure compliance with Google Play's requirements.
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• Apple App Store Review Guidelines (Section 1.2, Safety, Kids): HoopFrog enforces strict age verification at registration and does not permit users under 18. We implement all required safeguards for apps involving user-generated content.
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• In-App Reporting: Users can report inappropriate content or suspected underage users directly through the app, in compliance with both Google and Apple requirements.
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• Content Moderation: All user-generated content is subject to automated and human moderation, including AI-powered content scanning and message pattern analysis.
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Legal Compliance and Collaboration

HoopFrog Inc. complies with all applicable child-protection laws, including:

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• Canadian Criminal Code, Section 163.1, Offences relating to child pornography. HoopFrog Inc. complies with all mandatory reporting requirements under Canadian law.
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• Personal Information Protection and Electronic Documents Act (PIPEDA), Canada
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• Alberta Personal Information Protection Act (PIPA), Alberta, Canada
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• Children's Online Privacy Protection Act (COPPA), United States
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• PROTECT Act (Prosecutorial Remedies and Other Tools to end the Exploitation of Children Today Act), United States
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• REPORT Act (Revising Existing Procedures On Reporting via Technology Act, 2024), United States
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• EARN IT Act, United States
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• EU Digital Services Act (DSA), European Union
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• General Data Protection Regulation (GDPR), European Union
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• UK GDPR and Data Protection Act 2018, United Kingdom
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• UK Online Safety Act 2023, United Kingdom
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• Ley General de los Derechos de Niñas, Niños y Adolescentes, Mexico
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• Ley Federal de Protección de Datos Personales (LFPDPPP), Mexico
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• International conventions including the UN Convention on the Rights of the Child
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User Responsibility

By using HoopFrog, all users agree to comply with this Child Safety Policy, our Terms of Use, and all applicable laws regarding the protection of minors. Users who become aware of any content or behaviour that violates this policy have a responsibility to report it immediately.

Contact Us

If you have any concerns related to child safety on HoopFrog, please reach out immediately:

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• Safety Team: safety@hoopfrog.com (priority response within 24 hours)
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• Legal Department: legal@hoopfrog.com
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• Mailing Address: HoopFrog Inc., 3-11 Bellerose Drive, Suite 312, St. Albert, AB T8N 5C9, Canada
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External Resources

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• Canadian Centre for Child Protection: protectchildren.ca
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• Cybertip.ca: cybertip.ca
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• NCMEC CyberTipline: missingkids.org
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• Kids Help Phone: 1-800-668-6868 | kidshelpphone.ca
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• Internet Watch Foundation (IWF): iwf.org.uk
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• Emergency: Call 911 (Canada/US) or your local emergency number
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This policy is reviewed regularly and updated as needed. See also our Privacy Policy and Dating Safely guidelines.