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By accessing, browsing, or using HoopFrog in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, and our Dating Safely guidelines, all of which are incorporated into these Terms by reference.

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We may update these Terms from time to time, as allowed by applicable laws. If we make any material changes, we will clearly post the new version with an updated effective date and will notify you via in-app notification at least 30 days before the changes take effect. Your continued use of the Service following any changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using the Service and delete your account before the effective date of the new Terms.

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You are responsible for reviewing these Terms regularly so you stay informed. The most current version will always be available at /legal/terms.

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Summary: You must be an adult who is legally allowed to use our service. This section lists conditions you must meet to use HoopFrog.

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HoopFrog is intended solely for individuals who are at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher). By creating an account or using the Services, you represent and warrant that:

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• You are an individual (not a company or organization) who is at least the age of majority in your jurisdiction
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• You have the legal capacity to enter into a binding agreement with us
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• You are not located in a country subject to Canadian, U.S., UK, EU, or other applicable international sanctions or trade restrictions
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• You are not prohibited by law from using the Service
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• You have not been convicted of, or pled no contest to, a felony, indictable offence, a sex offence, or any crime involving violence; or, if you have, you have received an official pardon or clemency and we have determined, at our sole discretion, that you do not pose a risk to other users
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• You are not required to register as a sex offender with any government entity
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• You do not have more than one account on the Service, and you have not been previously banned from our Service unless we gave you express written permission to create a new account
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• You will comply with any age verification procedures that HoopFrog may implement to ensure compliance with applicable laws and to protect minors
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If you no longer meet these requirements at any time, you must delete your account immediately. We reserve the right to remove or suspend your account without warning if you become ineligible.

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We employ multi-layered age verification, including date-of-birth confirmation at registration and certified third-party identity verification. Accounts found to be operated by individuals under 18 will be terminated immediately in accordance with our Child Safety Policy.

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If we become aware that a user is under the age of majority, we will immediately terminate their account and delete any personal data associated with that user, in accordance with applicable privacy laws, including but not limited to Canada's PIPEDA, Québec's Law 25, the GDPR (for users in the European Economic Area), COPPA (for U.S. users), and equivalent international privacy laws.

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Summary: Use your real identity. You are responsible for everything that happens on your account.

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To access most features of the Service, you must register for a personal account. When you register, you agree to:

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• Provide accurate, current, and complete information during the registration process and maintain it
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• Use your real identity, do not misrepresent your age, identity, qualifications, or affiliations
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• Maintain the security and confidentiality of your login credentials and not share your account with anyone
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• Accept responsibility for all activities that occur under your account
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• Notify us immediately at support@hoopfrog.com if you suspect any unauthorized access to or use of your account
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• Use the latest version of the HoopFrog app or website (updates may include important security or functionality fixes)
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• Treat other users with respect and courtesy, both on and off the Service
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You may only maintain one account. If we detect multiple accounts associated with the same individual, we reserve the right to merge or terminate duplicate accounts without notice.

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We reserve the right to investigate and take action against patterns of behaviour, including repeated misuse of features or coordinated actions, that may not individually violate our rules but collectively circumvent their intent or undermine the spirit, purpose, or integrity of the platform.

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Summary: HoopFrog is built on respect and genuine connection. Harassment, fraud, impersonation, bots, and illegal activity are strictly prohibited.

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You agree that when using the Service, you will not:

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• Impersonate any person or entity, or misrepresent your identity, age, or affiliation
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• Post false, inaccurate, misleading, or deceptive information in your profile or communications
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• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
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• Harass, bully, stalk, intimidate, threaten, defame, or otherwise harm another user, whether on or off the platform in connection with an interaction that originated here
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• Engage in abusive, discriminatory, or hateful conduct based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
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• Solicit money, passwords, personal financial information, or cryptocurrency from other users
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• Operate a pyramid scheme, engage in fraud or any fraudulent scheme, or send unsolicited spam
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• Use automated systems, bots, scripts, AI tools, or crawlers to access the Service without our express written consent
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• Attempt to reverse-engineer, decompile, or extract the source code of the Service
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• Interfere with or disrupt the integrity or performance of the Service or its infrastructure
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• Create multiple accounts or a new account after having been banned
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• Use the Service to facilitate or promote any form of human trafficking, exploitation, or illegal activity
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• Use or access another user's account without their permission
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• Upload viruses, trojans, malware, or any other code that could harm the Service or its users
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• Use meta tags, code, or other devices to direct traffic to third-party websites
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• Frame or mirror any part of the Service without prior written authorization
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• Express or imply that any statements you make are endorsed by HoopFrog unless we have granted you that designation in writing
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• Develop or use third-party applications that interact with our Service or users' content without our written consent
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• Use the Service to campaign for or against political candidates or otherwise attempt to influence elections
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We may take action if something serious happens outside of HoopFrog but is clearly connected to the platform, for example, threats, harassment, or unsafe behaviour during an in-person meetup arranged through HoopFrog. If your off-platform behaviour could put the HoopFrog community at risk, we may suspend or ban your account.

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If you engage in any of the above activities, it is a serious violation of these Terms and may result in immediate termination of your account and/or legal action.

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Summary: Don't post anything illegal, sexually explicit, hateful, violent, or that you wouldn't want widely shared.

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You may not post, upload, or transmit any content, in your profile, in messages, or anywhere on the platform, that:

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• Is sexually explicit, pornographic, or obscene
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• Depicts nudity, partial nudity, or sexual acts
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• Depicts, promotes, or glorifies violence, self-harm, or suicide
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• Contains child sexual abuse material (CSAM) or exploits minors in any way, even images of your own children, as this is an adult dating platform
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• Is hateful, discriminatory, or promotes hatred against any individual or group
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• Is defamatory, libellous, or deliberately misleading
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• Infringes on any intellectual property right, including copyright, trademark, or trade secret
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• Contains the personal or confidential information of another person without their consent
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• Contains malware, viruses, or any harmful code
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• Promotes illegal drugs, weapons, or other controlled substances
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• Is commercial or soliciting, including advertisements, unsolicited promotions, contests, or so-called "sugar daddy" or "sugar baby" arrangements
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• Was automatically generated by a bot or AI and presented as your own, unless expressly permitted by HoopFrog
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• Could harm HoopFrog's reputation or encourages misuse of the platform
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• Violates any applicable law or regulation
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Photo Moderation in Messages: You agree not to share explicit, nude, or sexually suggestive images in messages. All photos shared in messages are subject to automated content moderation, including PhotoDNA hash matching and AI-based content detection. Violation of this policy may result in immediate account suspension.

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Photo Retention: Photos shared in private messages are automatically deleted after 30 days. You acknowledge that HoopFrog uses automated content detection systems to enforce community standards. Photos flagged for illegal content are preserved and reported as required by law.

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We reserve the right to remove any content that violates these Terms or that we reasonably determine to be harmful or inappropriate, without prior notice. Content involving the exploitation of minors is reported to the Canadian Centre for Child Protection and the National Center for Missing & Exploited Children (NCMEC). HoopFrog reserves the right to report any violation to law enforcement where applicable.

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Summary: You own your content. By posting it, you give us permission to display and operate it within the Service. You can view other users' content but cannot misuse it outside HoopFrog.

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Your Content

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You retain full ownership of all content you create and share on HoopFrog ("Your Content"), including photos, text, voice messages, and profile information. However, by posting or transmitting Your Content through the Service, you grant HoopFrog Inc. a worldwide, non-exclusive, royalty-free, irrevocable, sublicensable, and transferable licence to host, store, use, display, reproduce, modify (for formatting and display purposes only), and distribute Your Content solely in connection with operating, developing, providing, and improving the Service.

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This licence terminates when you delete Your Content or your account, except where your content has been shared with other users and they have not deleted it, or where we are required to retain it for legal or regulatory purposes.

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To the extent permitted by applicable law, you waive any moral rights you may have in Your Content for the purposes of our use as outlined herein.

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You represent and warrant that you have the authority to provide Your Content, including, without limitation, obtaining any required third-party permissions in respect of personal information or intellectual property rights contained therein. You represent and warrant that you own or have the necessary rights to all Your Content you post, and that Your Content does not violate the rights of any third party, including without limitation any claims that Your Content breaches the intellectual property rights of a third party, violates applicable law, or contravenes HoopFrog's Terms and other policies. You are solely responsible for Your Content.

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You understand that once you post content on HoopFrog, it may be seen by other users. Do not post anything you are not comfortable being widely shared. Even if we have rules against misuse, we cannot guarantee that other users will not copy or re-share Your Content.

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Member Content (Other Users' Content)

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Content posted by other users ("Member Content") belongs to those users. HoopFrog grants you a limited right to view Member Content within the Service for personal, non-commercial purposes. You may not copy, modify, translate, share, distribute, or create derivative works from any Member Content outside of what is allowed by the Service.

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HoopFrog does not verify Member Content and it may be incorrect or misleading. We are not liable for any decisions you make in reliance on Member Content.

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Our Content

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Except for Your Content and Member Content, all content on the Service is owned by HoopFrog Inc. or its licensors. HoopFrog grants you a limited, revocable, non-exclusive, non-transferable licence to access and use our content for your personal, non-commercial use within the Service. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

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Summary: HoopFrog has a free tier (Explorer) and paid tiers (Link, Season/VIP). Subscriptions auto-renew until cancelled. All prices are in CAD.

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Subscription Tiers

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HoopFrog offers the following subscription tiers:

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• Free: Browse profiles and basic discovery features. Limited messaging and interactive features.
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• Explorer: Enhanced discovery and messaging features. New eligible users may receive a free 14-day trial period before the subscription rate applies.
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• VIP: All Explorer features, plus exclusive VIP features including Incognito Mode, video calling, priority discovery placement, expanded photo limits, and access to premium events.
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Feature availability within each tier is determined at our discretion and may change from time to time. We will notify active subscribers of any material reduction in tier features.

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Payment

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By purchasing a subscription, you agree to:

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• Pay all applicable fees as described at the time of purchase, including any applicable taxes
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• Provide a valid and authorized payment method
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• Accept that all fees are quoted and charged in Canadian Dollars (CAD) unless otherwise specified
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Payment processing is handled through our third-party payment processors (currently PayPal). We do not store your complete payment card information on our servers. HoopFrog reserves the right to limit or refuse any purchase, and to discontinue any product or feature at any time. We may correct obvious errors in pricing or descriptions, even if we have already requested payment.

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Price Changes

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Prices may change. If we change the price of your subscription, we will notify you in advance by email or in-app notification. If you do not agree to the price change, you must cancel before the next renewal. If you do not cancel, the new price will apply and you authorize us to charge your payment method at the new rate.

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Free Trial

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We may offer eligible new users a free trial period for certain subscription tiers. Free trial terms:

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• Free trial duration and features are determined at our discretion and may vary
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• Only one free trial per person is permitted
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• At the end of the trial period, your account will automatically revert to the free Explorer tier unless you purchase a subscription
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• We reserve the right to modify, suspend, or terminate the free trial offer at any time
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Auto-Renewal and Cancellation

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Paid subscriptions automatically renew at the end of each billing period at the then-current rate, unless you cancel before the renewal date. To cancel:

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• Navigate to Settings in your dashboard and select the subscription management option; or
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• Contact us at support@hoopfrog.com
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Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the period you have already paid for. Generally, all charges are non-refundable and there are no refunds or credits for partially used periods, except where required by law. If you believe you were charged in error, contact us at support@hoopfrog.com within 30 days of the charge.

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Australian Residents: Under the Australian Consumer Law, you have statutory rights to a remedy (including a refund) if digital services are faulty, not as described, or fail to meet consumer guarantees. Nothing in these Terms excludes or limits those statutory rights.

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New Zealand Residents: Under the Consumer Guarantees Act 1993, digital services must be provided with reasonable care and skill. You have statutory rights to a remedy if this guarantee is not met. Nothing in these Terms excludes or limits those rights.

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California Residents: You may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed. Contact us at support@hoopfrog.com or write to HoopFrog Inc., Attn: Cancellations, 3-11 Bellerose Drive, Suite 312, St. Albert, Alberta, Canada T8N 5C9. In accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N112, Sacramento, CA 95834, USA.

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Note: Deleting the HoopFrog app or simply not logging in will not automatically cancel any active subscriptions. You must follow the steps above to cancel a subscription and stop recurring payments.

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Summary: HoopFrog includes automated systems designed to promote respectful engagement. This section explains what those systems do and do not do.

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Anti-Ghosting Nudge System

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HoopFrog employs an automated anti-ghosting nudge system that may send courtesy reminders to users who have not responded to messages within a configurable window. These nudges are designed to encourage genuine engagement and respectful communication. By using the Service, you consent to receiving these automated courtesy reminders. You may adjust or disable nudge settings in your account settings. The anti-ghosting system does not monitor the content of your messages; it only tracks response timing at the conversation level.

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Automated Message Scanning

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To maintain a safe community, HoopFrog employs automated content moderation technology that scans messages for patterns associated with prohibited conduct, including (without limitation): scam solicitation, financial fraud, harassment, hate speech, explicit content, and threats. This scanning is performed by automated systems and is subject to human review where warranted. You consent to this automated processing as a condition of using the messaging features of the Service.

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Flagged messages may be reviewed by our trust and safety team and may result in warnings, content removal, account suspension, or termination, and may be reported to law enforcement if required by law. The message scanning system does not retain flagged content beyond what is necessary for safety review and legal compliance. Message scanning is consistent with our obligations under applicable Canadian law including CASL (the Canada Anti-Spam Legislation).

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Opening Moves (Ice-Breaker Feature)

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Opening Moves is an optional feature that allows you to set a standing ice-breaker question or prompt visible to other users before a conversation begins. By setting an Opening Move, you consent to that prompt being displayed to other users who view your profile. Opening Moves must comply with the Prohibited Content rules in Section 5. We reserve the right to remove any Opening Move that violates our community standards.

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Summary: Incognito Mode is a VIP-tier feature that limits your visibility. It is a best-efforts privacy control, not a guarantee of complete anonymity.

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Incognito Mode is available exclusively to Season/VIP tier subscribers. When Incognito Mode is enabled:

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• Your profile will not appear in general discovery feeds or search results for users you have not already matched with or messaged
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• Your active status indicators ("online now", "last seen") will be suppressed from users outside your existing connections
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• Typing indicators and read receipts will not be sent to users outside your existing connections
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Incognito Mode does not:

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• Make you completely invisible, users you have previously matched, messaged, or interacted with may still see elements of your profile
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• Delete your data or remove your account from our database
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• Prevent HoopFrog staff or automated systems from accessing your account for safety, moderation, or legal compliance purposes
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• Guarantee that a profile you have interacted with will be unable to identify you
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• Apply to any content you have already shared or messages you have already sent
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Incognito Mode is provided as a best-efforts privacy enhancement. HoopFrog Inc. makes no warranty that Incognito Mode will function perfectly under all circumstances, and we disclaim all liability for any failure of the feature to perform as described, to the extent permitted by applicable law.

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Summary: VIP users can make one-on-one voice and video calls. Calls start as audio-only with optional video. Recording is prohibited. Standard conduct rules apply.

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Voice and video calling is available exclusively to VIP tier subscribers for one-on-one conversations with mutual connections. Calls begin as audio-only; either participant may optionally enable their camera during the call. By using the calling feature, you agree to:

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• Not record, capture, screenshot, or otherwise reproduce any voice or video call without the explicit, prior consent of the other participant
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• Conduct yourself respectfully and in accordance with the User Conduct rules in Section 4
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• Not expose yourself, engage in sexual conduct, or display prohibited content (as defined in Section 5) during a call
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• Not use voice or video calling for commercial purposes, solicitation, or harassment
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Calls are facilitated through WebRTC technology using encrypted peer-to-peer connections where possible, with TURN relay servers for connectivity. Audio uses echo cancellation, noise suppression, and automatic gain control. HoopFrog does not record, monitor, or store the audio or video content of your calls. Call metadata (time, duration, participants) may be logged for safety and abuse prevention purposes.

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Violations of calling conduct rules may result in immediate suspension of calling privileges and/or account termination.

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Summary: We use VerifyMy for third-party age and identity verification. This is mandatory for certain features and jurisdictions.

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HoopFrog employs multi-layered age verification to prevent underage access to the Service. This includes:

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• Registration gate: Date-of-birth confirmation at account creation
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• Third-party verification: Integration with VerifyMy, a regulated identity verification provider, for enhanced age and identity checks where required by law or platform policy
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You consent to the collection and processing of identity information by VerifyMy in accordance with VerifyMy's own privacy policy and applicable law. HoopFrog receives only the result of the verification (pass/fail and age-band confirmation) and does not store your government-issued identity documents on our servers. We retain only a verification status flag and an anonymised reference token issued by VerifyMy for audit and compliance purposes; this token cannot be used by HoopFrog or any third party to reconstruct your identity documents. VerifyMy's retention and deletion of your identity data is governed by VerifyMy's privacy policy, available at verifymy.io/privacy-policy.

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Age verification may be required before accessing certain features. Failure to complete required verification may result in restricted access or account suspension. Providing false information during age verification is a violation of these Terms and may result in immediate account termination and referral to law enforcement.

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Our age verification obligations are consistent with the requirements of the Online Safety Act 2023 (UK), applicable Canadian provincial laws, and best-practice standards for adult platforms. See also our Child Safety Policy.

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Summary: We offer optional SMS-based two-factor authentication. You may need to provide a phone number for security features.

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HoopFrog offers optional two-factor authentication (2FA) to enhance your account security. Two methods are available:

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• SMS Verification: A one-time code is sent to your mobile phone via SMS each time you log in from an untrusted device. You will be asked to provide a mobile phone number capable of receiving SMS messages.
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• Authenticator App (TOTP): You may link an authenticator app (such as Google Authenticator, Authy, or 1Password) by scanning a QR code. The app generates time-based one-time passwords (TOTP) for login verification.
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When 2FA is enabled, you may designate a device as “trusted” for up to 30 days to reduce verification frequency.

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For SMS 2FA, your phone number is encrypted at rest and is used solely for security verification purposes. Standard SMS messaging rates from your carrier may apply. We do not use your phone number for marketing, and it is not visible to other users. For TOTP 2FA, the shared secret is stored encrypted on our servers and is never transmitted after initial setup.

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We may require 2FA for certain sensitive account actions, such as changing your email address or password. HoopFrog reserves the right to make 2FA mandatory for all accounts in the future, with reasonable notice.

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Summary: By providing your phone number, you consent to receive automated transactional SMS for verification and security. Message and data rates may apply. Reply STOP to opt out.

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By providing your mobile phone number during account registration, enabling SMS-based two-factor authentication (2FA), or requesting identity verification via SMS, you expressly consent to receive automated transactional SMS text messages from HoopFrog Inc. (doing business as HoopFrog) at the phone number you provide.

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Message Types

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You may receive the following types of SMS messages, all of which are transactional and user-initiated:

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• Phone verification codes during account registration
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• Two-factor authentication (2FA) codes when logging in from an untrusted device
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• Identity verification codes when submitting a Data Subject Access Request (DSAR) or privacy rights request
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We do not send marketing, promotional, or recurring campaign messages via SMS.

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Message Frequency

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Message frequency varies based on your usage. Typically 1 message per registration, 1–5 messages per month for 2FA logins, and rarely for DSAR verification.

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Message and Data Rates

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Message and data rates may apply. Standard messaging rates from your mobile carrier apply to all SMS messages. HoopFrog Inc. does not charge any fees for sending SMS verification codes. Contact your carrier for details about your messaging plan.

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Opt-Out

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You may opt out of receiving SMS messages at any time by:

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• Replying STOP to any message from +1 (587) 805-1506
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• Disabling SMS 2FA in your account settings (Settings > Security > Two-Factor Authentication)
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• Contacting support@hoopfrog.com
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If you opt out, you will no longer be able to use SMS-based verification or 2FA. You may switch to authenticator app (TOTP) based 2FA as an alternative. For help, reply HELP to any message or contact support@hoopfrog.com.

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Full SMS Disclosures

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For complete SMS/messaging terms including TCPA, CASL, CTIA, GDPR, and other jurisdictional disclosures, carrier disclaimers, and data processing details, see our SMS / Messaging Terms & Conditions.

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Summary: We comply with PIPEDA, CASL, and other applicable privacy laws. Our full Privacy Policy is at /legal/privacy.

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Protecting your personal data is important to us. Our full Privacy Policy explains how we collect, use, share, and retain your information. By using our Service, you agree that HoopFrog may collect and process your personal data as described in that policy.

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PIPEDA and Provincial Privacy Laws

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HoopFrog Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), Québec's Law 25, and any other applicable provincial privacy legislation in Canada. You have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us at privacy@hoopfrog.com.

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HoopFrog will implement contractual or other safeguards to protect personal data transferred to jurisdictions outside Canada, consistent with the requirements of PIPEDA, Alberta PIPA, and Québec Law 25.

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Québec Law 25

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For users in Québec, HoopFrog complies with Québec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64). A French version of these Terms is available upon request in accordance with the Charter of the French Language.

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GDPR and UK Privacy

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For users in the European Economic Area or the United Kingdom, we comply with the General Data Protection Regulation (GDPR) and the UK GDPR. Where EU or UK law provides stronger consumer protections than these Terms, those provisions apply in your favour. See our Privacy Policy for your rights as a data subject, including rights of access, rectification, erasure, portability, and objection.

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Mexico (LFPDPPP)

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For users in Mexico, HoopFrog complies with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP) and its Regulations. You have ARCO rights — Access, Rectification, Cancellation, and Opposition — which you may exercise by contacting our Privacy Officer at privacy@hoopfrog.com. We will acknowledge your request within 5 business days and respond within 20 business days. An Aviso de Privacidad (Privacy Notice) is available in Spanish as required by LFPDPPP. Our designated department for personal data matters (persona o departamento de datos personales) can be reached at privacy@hoopfrog.com.

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Australia (Privacy Act 1988)

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For users in Australia, we comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access, correct, and request deletion of your personal information. Cross-border disclosures are made only where comparable safeguards are in place (APP 8). You may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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New Zealand (Privacy Act 2020)

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For users in New Zealand, we comply with the Privacy Act 2020 and the Information Privacy Principles (IPPs). You have the right to access, correct, and request deletion of your personal information. We will respond to access requests within 20 working days. You may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

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Brazil (LGPD)

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For users in Brazil, we comply with the Lei Geral de Proteção de Dados (LGPD, Law No. 13,709/2018). You have rights of access, correction, anonymization, portability, deletion, and information about sharing. You may exercise your rights by contacting our Privacy Officer at privacy@hoopfrog.com. You may lodge a complaint with the ANPD (Autoridade Nacional de Proteção de Dados) at gov.br/anpd.

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CASL (Canada's Anti-Spam Legislation)

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HoopFrog complies with the Canada Anti-Spam Legislation (CASL). We will only send commercial electronic messages (CEMs) with your express or implied consent, and every CEM includes an unsubscribe mechanism. To manage your email preferences or unsubscribe, use the unsubscribe link in any email we send you or contact us at support@hoopfrog.com. Our CASL-designated address is: HoopFrog Inc., 3-11 Bellerose Drive, Suite 312, St. Albert, AB T8N 5C9, Canada.

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Summary: HoopFrog does not conduct criminal background checks. You are responsible for your own safety. Use the reporting tools if you encounter unsafe behaviour.

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HoopFrog does not conduct criminal background checks on its users. While we take reasonable measures to promote safety, including age verification, content moderation, automated message scanning, user reporting tools, and account banning, we cannot guarantee the identity, intentions, or conduct of any user. You are solely responsible for your interactions with other users.

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We strongly encourage you to review our Dating Safely guidelines before meeting anyone in person. Always meet in public places, tell someone you trust about your plans, and trust your instincts. In the event of an emergency, contact local law enforcement immediately (911 in Canada and the United States).

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Reporting Misconduct

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We encourage you to report any user or content that violates our Terms or makes you feel unsafe. You can report within the app using the Report option on any profile or message, or by emailing safety@hoopfrog.com with the relevant details (user's name, what happened, screenshots if applicable).

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We take reports seriously. If we find that a user has violated these Terms or behaved inappropriately, we may take a range of actions including removing content, issuing warnings, suspending or terminating accounts, notifying law enforcement, and sharing information with affiliated services where legally permitted to prevent cross-platform harm. We are not obligated to disclose to you the outcome of any report.

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Summary: HoopFrog is not responsible for anything users say to each other or do when they meet. All communications and interactions between users are solely between those users.

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No Responsibility for User Communications

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HoopFrog Inc. is not responsible, liable, or accountable for any communications, statements, representations, promises, opinions, advice, or information exchanged between users, whether such communications occur through the Service (including but not limited to direct messages, voice messages, voice calls, video calls, profile content, blog comments, event discussions, or any other feature of the Platform) or through any external means (including but not limited to email, text message, telephone, social media, or any other electronic or non-electronic communication channel).

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No Endorsement or Verification of User Statements

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HoopFrog Inc. does not endorse, verify, guarantee, or assume responsibility for the accuracy, truthfulness, completeness, legality, reliability, or quality of any statement, claim, opinion, advice, representation, or information made or provided by any user. Users may misrepresent their identity, age, intentions, qualifications, relationship status, financial situation, or other personal characteristics. You rely on any information provided by other users entirely at your own risk.

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No Responsibility for In-Person or Off-Platform Interactions

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HoopFrog Inc. is not responsible for any interactions, meetings, encounters, or relationships that occur between users, whether such interactions take place in person, online, or through any other means, and regardless of whether the interaction originated through the Service. This includes but is not limited to:

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• Dates, meetups, or social encounters arranged through or resulting from the use of the Service
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• Any physical, emotional, psychological, financial, or reputational harm arising from interactions with other users
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• Any disputes, disagreements, conflicts, or altercations between users
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• Any romantic, sexual, financial, or business arrangements between users
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• Any loss, damage, injury, illness, or death arising from or in connection with any interaction with another user
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• Any criminal conduct, harassment, stalking, fraud, misrepresentation, or other harmful behaviour by any user
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User-to-User Disputes

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In the event of a dispute between you and another user, you release HoopFrog Inc. and its officers, directors, employees, agents, and affiliates from any and all claims, demands, damages, losses, costs, and expenses (including reasonable legal fees) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

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No Duty to Monitor or Intervene

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While HoopFrog Inc. employs automated content moderation, message scanning, and user reporting tools, we have no obligation to monitor, review, mediate, or intervene in any communication or interaction between users. Our safety tools are provided as a best-efforts measure and do not create any duty of care, fiduciary relationship, or special obligation between HoopFrog Inc. and any user. The existence of these tools does not constitute an assumption of responsibility for the conduct of any user.

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Your Responsibility

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You are solely responsible for:

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• Evaluating the trustworthiness, reliability, and intentions of any user you communicate with or meet
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• Taking appropriate precautions for your personal safety (see our Dating Safely guidelines)
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• Verifying any claims, statements, or representations made by other users before relying on them
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• Reporting unsafe or suspicious behaviour using the in-app reporting tools or by contacting safety@hoopfrog.com
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Nothing in this section limits your rights to report criminal activity to law enforcement or to seek emergency assistance. In the event of an emergency, contact local law enforcement immediately (911 in Canada and the United States).

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Summary: Most disputes must first go through informal negotiation, then binding individual arbitration. Class actions are waived. You can opt out of arbitration within 30 days. Read this section carefully, it affects your legal rights.

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Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court or have a jury decide your case.

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13a. Informal Resolution

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Before filing any claim against HoopFrog, you agree to first try to resolve the dispute informally. Send a written notice to us at legal@hoopfrog.com or by mail to: HoopFrog Inc., Attn: Legal Department, 3-11 Bellerose Drive, Suite 312, St. Albert, Alberta, Canada T8N 5C9. In your notice, provide your name, contact information, and a description of the nature of your dispute and the relief you seek. You and HoopFrog agree to negotiate in good faith for at least 30 days from the date notice is received before commencing arbitration.

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13b. Binding Arbitration

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If informal resolution fails, you and HoopFrog Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service will be settled by binding arbitration, except as provided in Section 13c below and except where prohibited by applicable law.

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This arbitration agreement applies to claims arising before or after these Terms took effect, and claims against HoopFrog Inc.'s affiliates, officers, directors, employees, and agents.

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This section is subject to non-waivable statutory rights in jurisdictions such as Québec, the EU, the UK, and other regions with mandatory consumer protections. If you reside in a jurisdiction that prohibits mandatory arbitration or class-action waivers for consumer contracts, those provisions do not apply to you to the extent prohibited by local law.

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13c. Exceptions to Arbitration

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The following types of disputes are not subject to binding arbitration:

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• Small claims court proceedings (where eligible)
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• Claims of sexual assault or sexual harassment occurring in connection with use of the Service (governed by applicable law)
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• Applications for emergency injunctive or other equitable relief to prevent irreparable harm
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• Disputes where applicable law expressly prohibits arbitration
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13d. Class Action Waiver

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To the fullest extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action or class-wide arbitration. If this class action waiver is found to be unenforceable, the arbitration provision in Section 13b shall be null and void as to that dispute.

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13e. Opt-Out

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You may opt out of the arbitration and class action waiver provisions of this Section 13 by sending written notice to legal@hoopfrog.com within 30 days of the date you first agreed to these Terms. Your opt-out notice must include your name, account email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect your right to use the Service.

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These Terms and any dispute between you and HoopFrog Inc. are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles, unless your local law provides stronger consumer protections, in which case those protections shall apply.

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For residents of Québec, these Terms are subject to the Civil Code of Québec and the Consumer Protection Act (Québec). A French version of these Terms will be made available upon request in accordance with the Charter of the French Language.

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For EU and UK users: this choice of Alberta law does not deprive you of any mandatory consumer protection rights granted by the laws of your home jurisdiction. Those provisions shall continue to apply in your favour.

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For U.S. users: the Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration agreement in Section 13.

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The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. HoopFrog makes no representation that the Services comply with the laws of every jurisdiction. If you access the Services from outside Canada, you do so at your own initiative and are responsible for complying with local laws.

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Subject to the arbitration agreement in Section 13 and any exceptions stated therein, all legal proceedings arising out of or relating to these Terms or the Service must be brought exclusively in the courts of competent jurisdiction in the Province of Alberta, Canada, sitting in the city of Edmonton. Both parties equally consent to the personal jurisdiction of and venue in such courts and waive any objection based on inconvenience of forum or other jurisdictional defences, except where your local law grants you non-waivable rights to bring actions in your own jurisdiction.

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For users residing in Canada outside Alberta, venue selection shall not override any mandatory jurisdiction rights under local consumer protection laws which may come into effect from time to time.

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This clause does not override mandatory local jurisdictional rights under consumer protection laws, including those applicable in Québec, the European Union, and the United Kingdom.

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Summary: HoopFrog integrates with third-party services. Your use of those services is subject to their own terms. Event participation is voluntary and at your own risk.

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Third-Party Services

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The Service may integrate with or contain links to third-party websites, applications, or services, including payment processors, analytics providers, identity verification services (VerifyMy), mapping providers, and social sign-in providers (Apple, Google). These third-party services are governed by their own terms and privacy policies, and we are not responsible for their content, practices, or availability. Your use of third-party services is at your own risk.

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Blog and Informational Content

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HoopFrog may publish blog posts, articles, guides, tips, and other informational content (“Blog Content”) on the Service. Blog Content is provided for general informational and entertainment purposes only and does not constitute professional advice of any kind, including but not limited to legal, medical, psychological, financial, or relationship counselling advice.

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You should not rely on Blog Content as a substitute for professional advice. Any actions you take based on Blog Content are at your own risk. HoopFrog Inc. makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any Blog Content. Blog Content may include opinions of individual authors that do not necessarily reflect the views of HoopFrog Inc.

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Blog Content may be contributed by HoopFrog staff, community members, or invited contributors. Where Blog Content is contributed by third parties, the views expressed are those of the contributor and not of HoopFrog Inc. We reserve the right to edit, remove, or decline to publish any Blog Content at our sole discretion.

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Events

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From time to time, HoopFrog may offer, promote, support, or be publicly associated with events, meetups, or activities ("Events") as part of the Service. Events fall into two categories:

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• HoopFrog-Organized Events: Events planned, coordinated, and hosted directly by HoopFrog Inc. or its representatives. HoopFrog assumes organizational responsibility for these Events but does not guarantee the safety, conduct, or behaviour of attendees.
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• Third-Party and Community Events: Events organized by users, community members, or third-party organizations that are promoted, listed, or advertised through the Service. HoopFrog's role is limited to providing a platform for the listing or promotion of these Events. HoopFrog does not organize, supervise, endorse, or assume any responsibility for third-party or community Events, including their planning, safety, conduct, or outcomes.
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Participation in any Event is entirely voluntary and at your own risk. HoopFrog Inc. does not carry event-specific liability insurance, and no Event listing or promotion should be construed as an assumption of liability by HoopFrog.

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By attending any Event, you acknowledge and agree that:

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• You voluntarily assume all risks associated with participating in any Event, including but not limited to physical injury, illness, property damage, theft, or loss
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• HoopFrog does not vet or guarantee the conduct of other participants, organisers, vendors, or venue owners and operators
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• To the extent permitted by applicable law, you release, waive, and forever discharge the HoopFrog Parties from any and all claims, demands, actions, causes of action, liabilities, losses, damages, costs, and expenses arising out of or relating to your participation in any Event, except to the extent caused by the gross negligence or wilful misconduct of the HoopFrog Parties
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• You agree to indemnify and hold harmless the HoopFrog Parties from any claims by third parties, including without limitation for property damage, personal injury, or death, arising from your conduct at or in connection with any Event
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Sanctioned and Non-Sanctioned Events

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Events listed on the Service may be either sanctioned (officially organized or endorsed by HoopFrog Inc.) or non-sanctioned (organized by users, community members, or third parties and merely listed or promoted through the Service). Regardless of whether an Event is sanctioned or non-sanctioned:

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• Attendance is entirely voluntary and at your own risk. HoopFrog Inc. does not guarantee the safety, quality, organization, legality, or suitability of any Event.
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• HoopFrog Inc. is not responsible for the acts, omissions, negligence, or misconduct of any Event organizer, co-organizer, venue, vendor, sponsor, attendee, or any other person or entity connected with any Event.
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• HoopFrog Inc. does not verify the identity, credentials, insurance status, or legal compliance of third-party Event organizers or venues.
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• The listing or promotion of any Event on the Service does not constitute an endorsement, recommendation, guarantee, or assumption of liability by HoopFrog Inc.
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Assumption of Risk and Release of Liability

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By attending or participating in any Event (whether sanctioned or non-sanctioned), you voluntarily assume all risks associated with such participation, including but not limited to:

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• Physical injury, illness (including communicable diseases), emotional distress, or death
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• Property damage, loss, or theft
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• Exposure to the conduct or misconduct of other attendees, organizers, or third parties
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• Travel to and from the Event venue
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• Consumption of food, beverages, or other products at the Event
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To the fullest extent permitted by applicable law, you hereby release, waive, discharge, and covenant not to sue HoopFrog Inc., its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the "Released Parties") from any and all liability, claims, demands, actions, causes of action, suits, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your attendance at or participation in any Event, except to the extent caused by the gross negligence or wilful misconduct of the Released Parties.

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No Refunds for Events

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All Event fees, tickets, and related charges are non-refundable, except where required by applicable consumer protection law. This applies to both sanctioned and non-sanctioned Events. If an Event is cancelled by HoopFrog Inc., we will use reasonable efforts to provide a credit toward a future Event or a refund at our sole discretion. If an Event is cancelled by a third-party organizer, any refund is the sole responsibility of that organizer, not HoopFrog Inc.

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HoopFrog Inc. is not responsible for any costs you incur in connection with attending any Event, including but not limited to travel, accommodation, childcare, or lost wages, regardless of whether the Event is cancelled, postponed, or modified.

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Event Waiver Requirement

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For Events where you indicate that you are "going," you will be required to accept an Event Participation Waiver before your RSVP is confirmed. This waiver includes an assumption of risk, release of liability, indemnification agreement, and consent to photography and media capture at the Event. You must accept the waiver to confirm your attendance. If you do not agree to the waiver, you may mark yourself as "interested" instead, or decline to attend. HoopFrog reserves the right to require additional signed waivers at the door as a condition of entry to any Event.

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Indemnification for Events

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You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your conduct at or in connection with any Event; (b) any injury, damage, or loss caused by you to any person or property at any Event; or (c) any breach of these Terms or applicable law in connection with your attendance at any Event.

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Please refer to our Privacy Policy in respect of the provisions governing your attendance at any Events.

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The Service and all of its content, features, and functionality, including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof, are the exclusive property of HoopFrog Inc. or its licensors and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.

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HoopFrog is a trademark of HoopFrog Inc. (CIPO Application No. 2374073). You may not use our trademarks, trade names, service marks, or logos in any manner without our prior written consent. All other trademarks not owned by HoopFrog Inc. that appear on the Service are the property of their respective owners.

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You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Service, except that you may: temporarily store copies in RAM incidental to your accessing and viewing those materials; store files automatically cached by your browser for display enhancement; or print or download one copy of a reasonable number of pages for your own personal, non-commercial use.

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You must not remove or obscure any copyright, trademark, or other proprietary notices affixed to or contained within our content.

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Summary: Use HoopFrog at your own risk. The Service is provided "as is" without guarantees of any kind.

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HOOPFROG'S SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, HOOPFROG INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE WITH RESPECT TO THE SERVICES, INCLUDING:

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• NO IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT
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• NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED
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• NO WARRANTY ON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY CONTENT (INCLUDING MEMBER CONTENT)
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• NO GUARANTEE THAT USING THE SERVICES WILL RESULT IN ANY PARTICULAR OUTCOME (FOR EXAMPLE, FINDING A DATE OR A PARTNER)
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• NO WARRANTY THAT ANY USER PROFILE IS ACCURATE OR THAT ANY USER IS WHO THEY CLAIM TO BE
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Some jurisdictions do not allow the exclusion of implied warranties. If these laws apply to you, some or all of the above disclaimers may not apply and you may have additional rights.

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Nothing in this section excludes any statutory warranties or conditions under applicable consumer protection legislation that cannot be excluded or limited.

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Summary: HoopFrog's liability is limited. We are not responsible for indirect damages or losses. Our total liability is capped at the amount you paid us in the last 12 months.

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOOPFROG INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUBSIDIARIES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR:

\n

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• LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY
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• LOSS OF DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES
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• PERSONAL INJURY OR EMOTIONAL DISTRESS
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• YOUR USE OF OR INABILITY TO USE THE SERVICE
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• ANY CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY ON THE SERVICE
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• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
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• ANY INTERACTIONS, WHETHER ONLINE OR OFFLINE, BETWEEN USERS OF THE SERVICE
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THESE EXCLUSIONS APPLY EVEN IF HOOPFROG INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE LESSER OF (A) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00) OR (B) THE AMOUNT YOU HAVE PAID TO HOOPFROG INC. IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

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This limitation does not apply where prohibited by applicable consumer protection laws, including those in Québec, the EU, and other jurisdictions with non-waivable consumer rights. Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply, and you may have additional rights.

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Nothing in this Section limits or waives your rights under applicable Canadian provincial consumer protection legislation, including any right to pursue a claim in your province's courts.

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To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless HoopFrog Inc., its affiliates, and their respective officers, directors, agents, and employees (collectively, the "HoopFrog Parties") from and against any and all claims, actions, proceedings, investigations, judgements, settlements, fines, penalties, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

\n

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• Your access to or use of the Service, including any content you post, upload, share, or otherwise make available through the Service
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• Your violation of these Terms or HoopFrog policies
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• Your violation of any applicable laws or regulations, including but not limited to intellectual property rights, privacy rights, publicity rights, or contractual rights
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• Any interactions, meetings, or communications you have with other users or third parties as a result of your use of the Service, including any harm, injury, loss, or damage of any kind arising therefrom
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• Any claims by third parties arising out of or relating to your conduct, your content, or your use of the Service, including claims that the HoopFrog Parties are jointly liable due to your actions or omissions
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HoopFrog reserves the right to assume control of the defence of any matter subject to indemnification at its own expense. You may not settle any claim that imposes obligations on HoopFrog without our prior written consent. This indemnity shall apply to the fullest extent permitted under the laws of your jurisdiction. If any part of this clause is held unenforceable in your region (including Québec or the EU), it shall apply only to the extent allowed by local law.

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Summary: You can delete your account at any time. We can also terminate your account for violations. Certain sections of these Terms survive termination.

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Your Right to Terminate

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You have the right to delete your HoopFrog account at any time, for any reason. To delete your account, use the in-app deletion option in Settings, or contact us at support@hoopfrog.com. When you delete your account, your profile will be removed from public view. You will lose matches, messages, and other account data. Certain content may persist in backup copies or where we are required to retain it by law, as described in our Privacy Policy.

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Deleting the HoopFrog app or simply not logging in does not automatically cancel any active subscriptions. You must cancel subscriptions separately.

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Our Right to Terminate or Suspend

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We reserve the right to suspend or terminate your account at any time, with or without notice, if we determine, in our sole discretion, that you have:

\n

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• Violated these Terms or any applicable law or regulation
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• Misused the Service or behaved in a way that is inappropriate, illegal, or harmful
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• Posed a risk to the safety, security, or well-being of other users or HoopFrog
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• Been reported for misconduct on an affiliated service or by law enforcement
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Termination for violations will typically be without prior notice and without refund of subscription fees, to the extent permitted by law.

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Post-Termination

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The following sections survive termination of your account: Section 6 (Content Licences), Section 13 (Dispute Resolution), Section 18 (Disclaimer of Warranties), Section 19 (Limitation of Liability), Section 20 (Indemnification), and any other section that by its nature should survive. If your account is terminated for a violation of these Terms, you are prohibited from creating a new account. Attempting to circumvent a ban may result in additional legal action.

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We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service (such as an in-app notification or a banner on our website) at least 30 days before the changes take effect. For non-material changes, your continued use of the Service after the changes are posted constitutes your acceptance of the revised Terms.

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If you do not agree with the revised Terms, you must stop using the Service and delete your account before the effective date of the new Terms. The most current version of these Terms will always be available at /legal/terms.

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Entire Agreement

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These Terms, together with the Privacy Policy, Cookie Policy, SMS / Messaging Terms, and any other legal notices or policies published on the Service, constitute the entire agreement between you and HoopFrog Inc. with respect to the Service and supersede all prior agreements, understandings, and communications, whether written or oral. This clause does not limit any non-waivable statutory rights in jurisdictions such as Québec or the EU.

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No Third-Party Beneficiaries

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Only you and HoopFrog Inc. are parties to this Agreement. These Terms do not confer any rights or remedies on any person or entity other than you and HoopFrog Inc.

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No Waiver

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Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of HoopFrog Inc.

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Severability

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If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect. Where existing laws are amended, repealed, or replaced after the effective date of these Terms, the affected provisions shall be construed, interpreted, or reasonably amended to give effect to their original intent while complying with the updated legal requirements, if any, to the fullest extent permitted by law.

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Non-Waivable Statutory Rights

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Nothing in these Terms shall be interpreted or enforced in a way that would contravene any non-waivable statutory consumer or data protection rights applicable to you under local law.

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Force Majeure

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HoopFrog Inc. shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, war, terrorism, civil unrest, power outages, internet or telecommunications failures, cyberattacks, or failures of third-party service providers. We will make reasonable efforts to resume performance as soon as practicable.

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Assignment

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You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. HoopFrog Inc. may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

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Electronic Notices

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You consent to receiving notices and communications from us electronically, including by email and in-app notification. Electronic notices satisfy any legal requirement that such communications be in writing.

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Language

\n

These Terms are written in English. If a translation is provided for convenience, the English version prevails in the event of any conflict. A French version is available upon request in accordance with the Charter of the French Language (Québec).

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HoopFrog Inc. maintains a zero-tolerance policy toward human trafficking, modern slavery, forced labour, and all forms of sexual exploitation on the HoopFrog platform. This commitment is made in accordance with the UK Modern Slavery Act 2015 (Section 54), the Australia Modern Slavery Act 2018, the California Transparency in Supply Chains Act, the EU Anti-Trafficking Directive (2011/36/EU), and the United States' Allow States and Victims to Fight Online Sex Trafficking Act (FOSTA) and Stop Enabling Sex Traffickers Act (SESTA).

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Monitoring & Detection

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• AI-powered content scanning: We employ automated photo and video analysis, including AWS Rekognition and proprietary classifiers, to detect indicators of exploitation and coercion
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• Behavioural pattern detection: Our message-scanning systems monitor for language patterns associated with trafficking, including solicitation, coercive control, and third-party account management
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• User reporting: Every user can report suspected trafficking or exploitation through the in-app report feature, available on every profile and in every conversation
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• Manual moderation: Flagged accounts are reviewed by trained human moderators who are equipped to identify trafficking indicators as defined by the International Labour Organization (ILO) and the U.S. Department of Homeland Security Blue Campaign
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How to Report Suspected Trafficking

\n

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• In-app: Use the Report button on any profile or conversation and select “Human Trafficking / Exploitation”
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• Email: safety@hoopfrog.com
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• National Human Trafficking Hotline (US): 1-888-373-7888 or text 233733
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• Canadian Human Trafficking Hotline: 1-833-900-1010
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• UK Modern Slavery Helpline: 0800 121 2
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• Australian Federal Police: 131 AFP (131 237)
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• Europol: europol.europa.eu
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Cooperation with Law Enforcement

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We cooperate fully with law enforcement agencies investigating trafficking, exploitation, and related offences. Upon receiving a valid legal request, we will provide account data, communication metadata, and any relevant evidence in accordance with applicable law. We proactively refer suspected trafficking cases to the appropriate authorities without waiting for a user report.

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Staff Training

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All HoopFrog Inc. employees and contractors involved in content moderation, user safety, and customer support receive mandatory training on recognizing trafficking indicators, trauma-informed response, and reporting obligations. Training is refreshed annually and updated when new trafficking patterns emerge.

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Supply Chain

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HoopFrog Inc. conducts due diligence on its suppliers and service providers to ensure they do not engage in or facilitate human trafficking, forced labour, or child labour. We require contractual anti-slavery commitments from all processors handling user data on our behalf.

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Annual Review

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This statement is reviewed and updated at least annually by the leadership of HoopFrog Inc. The last review was completed on April 10, 2026. Questions regarding this statement may be directed to legal@hoopfrog.com.

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\n

If you have any questions about these Terms of Service, please contact us:

\n

\n
• Legal: legal@hoopfrog.com
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• General Support: support@hoopfrog.com
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• Privacy / DSAR: privacy@hoopfrog.com
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• Safety: safety@hoopfrog.com
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• Mailing Address: HoopFrog Inc., 3-11 Bellerose Drive, Suite 312, St. Albert, AB T8N 5C9, Canada
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HoopFrog Inc.
\nFederal Corporation No. 1467452-9
\nAlberta Registration: CAN 2126911664
\nTrademark: HoopFrog (CIPO Application No. 2374073)

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